Returns: According to the national "new three guarantees" regulations, if the product has a performance failure after purchase, the product can choose to return, exchange or repair within one week from the date of sale, and can choose to exchange or repair within 15 days The machine and exit conditions require that the machine is not damaged and the accessories, random materials, and packaging are intact.
Warranty period: Once all products produced by the company are sold, they can enjoy a one-year warranty period. The warranty period is calculated from the date the product is sold. Any failure of the product during the warranty period is exempt from all repair costs (except for damage caused by improper use or unpacking by the customer).
Maintenance: All products sold by the company provide life-long maintenance services, and products beyond the warranty period will be charged with appropriate materials and labor costs. A three-month warranty is provided for failures in the repaired product. If the same failure occurs in the product, the repair fee will be waived for three months.
Freight: The customer shall bear the cost of shipping the repaired product to the designated repair location. The freight of the repaired shipment to the designated location of the customer shall be borne by the company during the warranty period, and shall be borne by the customer outside the warranty period. Pay.
Maintenance commitment: The company promises that any time to repair the product in the company's after-sales service department is: within two working days of receiving the repair product, the repair includes fault repair and performance verification. In special circumstances, such as lack of repair parts, difficult faults, etc., it may be appropriately extended, but the reception staff must explain to the customer.
Performance verification: Any repaired product returned to our company will be sent to the verification department for verification after the failure is resolved to determine whether the repaired product meets the technical specifications of the product. After this verification, the company does not provide a corresponding test report.The verification time is included in Within the promised repair time.
Communication requirements: Before returning any product, you must first confirm the cause of the defect with the supplier, and then fill in the failure phenomenon and cause in the warranty manual. (The warranty manual must be returned with the product for warranty)
Special instructions: Please be sure to back up the information and data that you think is valuable before receiving the service to ensure that the relevant data is complete after replacing the product or component. Songmei is only responsible for the repair and testing of the product. It is not provided within the standard service scope. Recovery and backup of any data. Songmei Company and its certification service agencies shall not bear any responsibility for the damage or loss of data, programs, and storage media.
(Note: For detailed operation, please refer to the warranty manual)